Lilium Star Refund Policy

At Lilium Star, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below for details on how to return items and request a refund.

 1. Return Eligibility

To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- The item must be returned within 30 days of the purchase date.
- Proof of purchase, such as a receipt or order confirmation, must be provided.

 2. Non-Returnable Items

Certain items are not eligible for return. These include:
- Perishable goods (e.g., food, flowers, newspapers, or magazines).
- Personalized or custom-made items.
- Intimate or sanitary goods (e.g., undergarments, swimsuits).
- Digital products (e.g., downloadable software or ebooks).
- Gift cards.

3. Return Process

To initiate a return, please follow these steps:
1. *Contact Us*: Email our customer service team at support@liliumstar.com to request a return authorization.
2. *Prepare the Package*: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
3. *Ship the Item*: Send the item to the address provided by our customer service team. You are responsible for paying the shipping costs for returning the item.

 4. Inspection and Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment. Please allow a few business days for the refund to be processed and for the credit to appear on your account.

 5. Late or Missing Refunds

If you have not received a refund after a reasonable period:
1. *Check Your Bank Account*: Ensure that the refund has not been credited to your account.
2. *Contact Your Credit Card Company*: It may take some time before your refund is officially posted.
3. *Contact Your Bank*: There is often some processing time before a refund is posted.
4. *Contact Us*: If you have done all of the above and still have not received your refund, please contact us at support@liliumstar.com.

 6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@liliumstar.com.

 7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 8. Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.

9. Contact Information

If you have any questions about our refund policy, please contact us:

Email: support@liliumstar.com